Legal

Privacy Policy

Last updated: May 2026

This Privacy Policy explains how The VO Suite collects, uses, and protects your personal data when you use our website at thevosuite.co.uk or our application at app.thevosuite.co.uk.

The VO Suite is operated as a sole trader business by its founder. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The VO Suite is a business management platform for voiceover professionals, operated as a sole trader business in the United Kingdom.

2. What Data We Collect

We collect the following personal data:

• Waitlist signups: Your email address, if you join our waitlist via the landing page.
• Account data: Your name, email address, and password when you create an account.
• Business data: Information you enter into the platform, including job records, client details, invoice data, usage rights, and audition logs.
• Payment data: Billing information processed via Stripe. We do not store payment card details directly — these are handled by Stripe.
• Usage data: Information about how you interact with the platform, including log data and feature usage.
• Rate Chat queries: Queries you submit to the Rate Chat feature are processed by Anthropic's API. Please see Section 5 for details.

3. How We Use Your Data

We use your personal data to:

• Provide, maintain, and improve The VO Suite platform
• Process your subscription and payments
• Send you service-related communications (account notices, renewal reminders)
• Respond to your enquiries and support requests
• Notify waitlist members when the platform launches
• Comply with our legal obligations

Our legal basis for processing your data is primarily contract performance (providing the service you've signed up for) and legitimate interests (improving the platform and communicating with users). For waitlist signups, we rely on your consent.

4. Cookies

We use cookies on our website and application. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

5. Third Party Data Processors

We work with the following third parties who process data on our behalf:

Anthropic, Inc. — Rate Chat, our AI-powered quoting assistant, uses Anthropic's API. When you submit a query to Rate Chat, that query is transmitted to Anthropic's servers for processing. Anthropic is based in the United States. We have entered into Standard Contractual Clauses with Anthropic to ensure adequate protection for any data transferred internationally. Anthropic's privacy policy is available at anthropic.com/privacy.

Stripe, Inc. — Payment processing is handled by Stripe. Stripe is certified to PCI DSS Level 1, the highest standard for payment security. Stripe's privacy policy is available at stripe.com/gb/privacy.

Base44 — Our application is built on the Base44 platform, which hosts and operates the application infrastructure.

Netlify — Our landing page is hosted on Netlify. Netlify's privacy policy is available at netlify.com/privacy.

6. International Data Transfers

Some of our third party processors, including Anthropic and Stripe, are based in the United States. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

7. How Long We Keep Your Data

• Account data: Retained for the duration of your account. If you close your account, your data will be deleted within 30 days, unless we are legally required to retain it.
• Waitlist data: Retained until the platform launches or until you request removal, whichever is sooner.
• Payment records: Retained for 7 years in line with HMRC requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify any inaccurate data
• Erase your data (the "right to be forgotten")
• Restrict how we process your data
• Data portability — receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@thevosuite.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of any material changes by email. The date at the top of this page indicates when the policy was last updated.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: